Who Have We Worked With?

Retail, healthcare, transportation, insurance, financial services, telecommunications, tourism … we’ve worked with people in a wide range of industries. Here are just some of our recent clients.


We provided customer service training and team-building for Cubic‘s
brand-new Vancouver call centre. Cubic’s centre supports Vancouver’s new Compass Card program.

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We helped  Dr. Kwong‘s staff at Inspire Dental Group create a relaxed, welcoming atmosphere where customer service is a given.

logoDr. Wilson J. Kwong, Dentist

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We worked with Carl Meadows, RN, BSN, MALT and his team at Home Health in the Fraser Health Authority, helping staff prepare for a new initiative in home healthcare delivery and providing consulting in best approaches for call centre hiring.

Read about it here:

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We worked with supervisors at Egis, helping them develop their coaching program. We delivered onboard training for contact centre staff in an all-new centre.

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We helped staff at Group Health Global polish their email skills.

GH Benefit Solutions


We led Golden Ears Bridge staff in a strategy session, preparing them to respond to challenging customer calls.

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We guided staff through an Appreciative Inquiry process in one Pacific Blue Cross department. We developed and delivered e-mail workshops for several other areas, and conducted an ongoing train-the-trainer project, coaching trainers in the development of onboard training in a new contact centre.

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We helped Teldon‘s sales centre staff practice and hone their skills.

Teldon.com


We delivered web-based coaching in customer service for Spinal Cord Injury BC‘s virtual call centre staff, and worked with management to enhance their coaching program.

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We worked with dedicated volunteers at the Delta Hospital Auxiliary to envision future projects and successes, preliminary to developing their strategic plan.

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